Illusions of Control, Delusions of Management
February 24, 2016
I have been working recently in two situations where the ‘doer’ of work is at a distance – in geography, in time, in culture –
I have been working recently in two situations where the ‘doer’ of work is at a distance – in geography, in time, in culture –
One of the difficulties for the members of any organisation is to ‘see the world anew’ (Albert Einstein). Accustomed to ‘the way things are done
……you never quite reach the customer! A senior official of a public services organisation, after reading The Intelligent Organisation, asked his assistant to purchase
A short extract from a seminar on Whole Systems Thinking delivered to engineers at ARUP. https://www.youtube.com/watch?v=GR37lsB6I4g
You couldn’t make it up….. Just when you think systems can’t get any sillier, an organisation ups the ante…. Dear John We work in a
Is it unreasonable to ask… … that Managers take responsibility? I stumbled across a job advertisement recently in a respected academic news journal. The advert,
If we assume that staff are dishonest why do we employ them AND let them loose on our customers? This note was circulated by the
Educational performance – plus ça change….
It is often said that in the kingdom of the blind the one-eyed man is king. Wrong! In the kingdom of the blind the one-eyed
A Bonfire of Conceits I have a vivid memory of Stafford Beer telling an audience at King Alfred’s College, Winchester, that none of us could