In January I published two blogs (1 & 2) about what I call the Cyber-Effective Intelligent Organisation. The distinguishing feature of Intelligent Organisation (3) is
There was a joyful moment in our house today when a phone call via an automated system to resolve a bank card failure led to
Customer (Self-)Service – No, not JUST me! In response to my last blog – so at least one person reads them or, perhaps more accurately
I have recently been talking with people apparently keen, eager and authorised to lead significant change in their organisations but with the process stalled. In
The purpose of an organisation is often understood as the fulfilment of a market need through the provision of a product or service. Achievement though
The end of the previous blog suggested that productivity and efficiency are functions of effectiveness, that is they are not absolute but are relative
Following your various responses to my previous blog, I shall attempt an explanation………. To be busy is to fill the day with activity, any
It is often reckoned that the biggest challenge in cooking is that of producing Christmas dinner. This is not because the cooking is difficult: Rule
Visiting a secure site recently (State of alert: Heightened) I was subjected to the standard process: produce photographic proof of identity; fill in form (who
Working with numerous organisations in public, private and third sectors and across manufacturing, utilities and services I am increasingly struck by the extent to which
………Improve your Processes. The costs of any organization, setting aside fraud, incompetence and stupidity, are largely a function of its processes (and adherence to them
Today I am cross. Sufficiently cross as to be considered borderline angry. This crossness is driven by crass behaviour and decision making of local authorities