Customer Service

Customer (Self-)Service – No, not JUST me! In response to my last blog – so at least one person reads them or, perhaps more accurately

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Purposeful and Effective?

  The end of the previous blog suggested that productivity and efficiency are functions of effectiveness, that is they are not absolute but are relative

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Don’t Reduce your Costs……

………Improve your Processes. The costs of any organization, setting aside fraud, incompetence and stupidity, are largely a function of its processes (and adherence to them

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