Visiting a secure site recently (State of alert: Heightened) I was subjected to the standard process: produce photographic proof of identity; fill in form (who
Staying in a hotel in France, breakfast was a self-service affair. One morning, I placed two eggs in the boiler and returned to my seat
A little while ago, James Robbins, now Group CIO at Drax Group, said to me: ’John, I enjoy reading your blogs but does nothing
The increase in the rate of change in the business environment and our organisations means that we must be able to solve problems, challenges, issues
Working with numerous organisations in public, private and third sectors and across manufacturing, utilities and services I am increasingly struck by the extent to which
………Improve your Processes. The costs of any organization, setting aside fraud, incompetence and stupidity, are largely a function of its processes (and adherence to them
This blog was written for the ICIF website but as is the way of things technological that is having a few hiccups so we are
The early quality movement from the 1940s adopted manufacturing process control techniques enabling consistent, reliable, standardised output. Great benefits are derived from that approach and
Today I am cross. Sufficiently cross as to be considered borderline angry. This crossness is driven by crass behaviour and decision making of local authorities
http://blog.lboro.ac.uk/sbe/general/another-fine-mess/
I have been working recently in two situations where the ‘doer’ of work is at a distance – in geography, in time, in culture –
I was giving a lecture on ‘The Intelligent Organisation’ 1 to a group of final year undergraduates and we got to that bit at the