Blog

Customer Service

Customer (Self-)Service – No, not JUST me! In response to my last blog – so at least one person reads them or, perhaps more accurately

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Hidden Waste

 A short(ish) blog this week –and, for reasons that will become clear, please don’t print it! I was invited by a University Professor (UP) to

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Purposeful and Effective?

  The end of the previous blog suggested that productivity and efficiency are functions of effectiveness, that is they are not absolute but are relative

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