Working with numerous organisations in public, private and third sectors and across manufacturing, utilities and services I am increasingly struck by the extent to which
………Improve your Processes. The costs of any organization, setting aside fraud, incompetence and stupidity, are largely a function of its processes (and adherence to them
This blog was written for the ICIF website but as is the way of things technological that is having a few hiccups so we are
The early quality movement from the 1940s adopted manufacturing process control techniques enabling consistent, reliable, standardised output. Great benefits are derived from that approach and
Today I am cross. Sufficiently cross as to be considered borderline angry. This crossness is driven by crass behaviour and decision making of local authorities
http://blog.lboro.ac.uk/sbe/general/another-fine-mess/
I have been working recently in two situations where the ‘doer’ of work is at a distance – in geography, in time, in culture –
I was giving a lecture on ‘The Intelligent Organisation’ 1 to a group of final year undergraduates and we got to that bit at the
This blog was initially delivered at the 2nd International Data and Information Management Conference at Loughborough University on 12th January 2016. Summary John explores how
One of the difficulties for the members of any organisation is to ‘see the world anew’ (Albert Einstein). Accustomed to ‘the way things are done